Welcome to Maiditup! These Terms of Service (“Terms”) govern your use of our residential cleaning services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
Acceptance of Terms
By using our services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, you may not use our services.
Amendments to Terms
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any changes to these Terms constitutes your acceptance of the new Terms.
Description of Services
Maiditup provides residential cleaning services, including standard cleaning, deep cleaning, and move-in/move-out cleaning. Specific service details and pricing can be found on our website.
Service Limitations
Our services do not include heavy lifting, pest control, yard work, or any other tasks not explicitly mentioned in our service descriptions.
Client Responsibilities
Users agree to:
- Provide accurate and up-to-date information.
- Ensure access to the property on the scheduled cleaning day.
- Secure pets and valuable items.
- Provide electricity and water.
- Inform us of any specific cleaning requirements or issues.
Appointment Confirmation
Booking a service online does not guarantee the selected date and time. We will confirm your appointment via email or phone. To secure your cleaning appointment, a non-refundable deposit of $70 is required, which will be deducted from your total cleaning cost. If you cancel less than 24 hours before your scheduled appointment, the deposit will be used as a cancellation fee.
Our Cleaning Teams
We typically send teams of two cleaners, though occasionally more cleaners may be required for complex jobs or during busy times. We strive to minimize the rotation of cleaners in your home, while ensuring all our cleaning technicians receive thorough cross-training. Rest assured, all our employees undergo rigorous background checks and drug tests, ensuring they are trustworthy and reliable.
Service Limitations and Safety Considerations
At Maiditup, the well-being of our staff and the quality of our service are paramount. We may need to decline or discontinue service in certain circumstances to ensure a safe and effective cleaning environment. These situations may include, but are not limited to:
- Safety concerns for our staff
- Unsuitable working conditions
- Presence of firearms or other weapons
- Excessive clutter that impedes cleaning
- Lack of essential utilities (water, electricity)
Our team members are trained to assess conditions upon arrival. If they encounter extremely unsanitary conditions or feel their safety is at risk, they are authorized to leave the premises. In such cases, our standard cancellation fee will apply.
We appreciate your understanding as we strive to maintain a safe and professional working environment for our team while delivering exceptional service to you.
Preparing for Cleaning Day
To ensure efficient cleaning, please take a few minutes to tidy up and allow easy access to the areas and surfaces to be cleaned, such as floors, countertops, and tabletops. If you would like our cleaners to handle these tasks, please inform us in advance so your cleaning fee can be adjusted accordingly.
Carpet Stain Disclaimer
MaiditUp is a professional cleaning service, but we are not specialized carpet cleaners. If you have stains on your carpet and request our assistance in attempting to remove them, please be aware of the following:
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No Guarantee: While we will make reasonable efforts to address carpet stains, we cannot guarantee the complete removal of stains or that no damage will occur. Some stains may require professional carpet cleaning services to be properly addressed.
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Use of Cleaning Solutions: Our cleaning solutions are selected for their effectiveness and safety. However, when applied to certain fabrics or materials, they may cause discoloration or other damage.
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Customer Responsibility: By requesting our assistance in treating carpet stains, you acknowledge and accept that MaiditUp is not liable for any damage that may occur as a result of our efforts. We recommend consulting a professional carpet cleaner for persistent or severe stains.
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Acknowledgment: By using our services, you acknowledge and agree to these terms. If you have concerns about potential damage, please consult a professional carpet cleaner for specialized treatment.
Parking Arrangements
Please provide convenient parking for our service providers. If free parking is not available, we will charge your card for the parking fee. If no parking is available, the appointment will be considered canceled, and the $50 cancellation fee will apply if our service providers have to leave due to parking issues.
Optional Services
We offer additional services for an extra charge, including:
- Cleaning interior windows
- Hand wiping of blinds/shutters
- Hand wiping baseboards
- Hand washing a sink full of dishes
- Cleaning inside kitchen cabinets
- Cleaning inside Oven
- Cleaning inside refrigerator
- Removing Excessive pet hair
- Removing mold and mildew in showers and tubs
- Using eco-friendly products
Pet-Friendly Cleaning
We understand pets are an important part of your family, just as they are ours. Our team loves working in homes with furry, feathered, or scaly friends! To ensure a safe and effective cleaning experience for everyone, we kindly ask:
- Ensure pets are comfortable and secure during our visit
- If possible, create a pet-free zone where our cleaners can work uninterrupted
Our goal is to clean thoroughly while respecting your pets’ space and comfort. We simply ask that pets are supervised or kept from directly interfering with our work, such as jumping on cleaners or following them closely.
In the rare event that a pet becomes overly anxious or poses a safety concern, our team may need to pause or reschedule the service. If this occurs, our standard policies will apply.
By working together, we can ensure a positive experience for your pets while delivering the exceptional cleaning service you expect from Maiditup.
Fee Adjustments
We provide instant prices based on our experience, but the actual condition of the house may require price adjustments. To avoid surprises, we will call you if the job requires extra time. If we cannot reach you, the crew will have to leave, and you will be charged the cancellation fee.
We reserve the right to reevaluate rates at any time based on the time it takes to perform our service to meet your standards. We will contact you to discuss any price or service revisions if the cleaning time differs significantly from the original estimate.
Payment Terms
Payments must be made on the day of cleaning by check, cash, or credit card.
Satisfaction Guarantee and Refund Policy
We stand by our work with a 100% satisfaction guarantee. If we miss something, we recommend letting the cleaner know before they leave your home. However, if you’re not home at the time, please contact us within 24 hours, and we will return to fix it. If you’re still not fully satisfied, we offer a 50% refund or a discount on your next service. All sales are final, but we are committed to making it right—just reach out within 24 hours if any issues arise, and we will correct them at no additional charge.
Discounts for Regular Services
Discounts for recurring services begin after the first cleaning. If you skip a cleaning, causing your frequency to drop below the initially agreed-upon schedule, your price will be adjusted to reflect the lower frequency rate.
Annual Rate Adjustments
We may adjust your cleaning rate at any time during the year if there are changes to your service frequency or home/living situation, such as remodeling, change of address, number of people living in the home, or significant additions of furniture. Your rate may also increase annually by no more than 8% of the current rate.
Key Access and Security
We recommend using a lockbox for secure key storage. Our team will return the key after cleaning. MaidItUp is not liable for damages or theft if you choose to leave a door unlocked or a key in an unsecured location.
Access Issues
Please ensure our team can access your home on the scheduled service day. If our team is locked out, we will attempt to contact you for entry. If we cannot reach you within 20 minutes of arrival, the cleaning will be skipped, and you will be charged a $50 late cancellation fee.
Rescheduling and Cancellation Policy
We understand that schedules can change. To avoid a $50 cancellation fee, please provide at least 48 hours’ notice if you need to reschedule or cancel your appointment.
Security Systems
If your home has a security system, please ensure it is off or provide us with the code and instructions for use. If the code changes, please inform us to avoid a lockout charge.
Use of Customer’s Vacuum
If you request that we use your vacuum, we cannot assume responsibility for any damage to the unit. Since we are not responsible for the maintenance of your vacuum, we cannot be held liable for repairs. Please ensure your vacuum is in working order when we arrive; otherwise, we will not be able to vacuum carpets and hard floor surfaces.
Cleaning Supplies Provided
We provide all necessary equipment and products to clean your home thoroughly. If you prefer us to use green cleaning products, please let us know before we begin the service.
If you request that we use your cleaning supplies, please note that we are not responsible for any damage associated with those products. Have the cleaning chemicals and supplies ready to ensure efficient service.
Excluded Cleaning Services
We do not provide mold removal services, as this requires specialized handling. We also do not clean hoarding situations or areas containing human or animal waste, blood, feces, vomit, cat litter boxes, bird cages, or urine.
Safety and Heavy Items
For safety and liability reasons, our employees cannot climb higher than a step stool or work outside your home. Cleaners cannot move objects weighing more than 35 pounds. If you want areas behind heavy objects cleaned, please move them before our arrival.
Breakage and Damage Policy
While rare, breakage or damage can occur. Our cleaners exercise reasonable care and are insured for damage or breakage caused by our team. We are not liable for damage caused by normal wear and tear, improper installation, or pre-existing conditions. Please point out any fragile items, such as artwork or collectibles, before we start the service. Notify us within 24 hours of any breakage or loss. We will attempt to replace items identically but cannot guarantee this.
Arrival Time Frame
We schedule cleanings to minimize driving time and keep prices low. If you require a specific time, we will try to accommodate your request; however, no time is guaranteed. Cleanings are scheduled between 8:00 am to 11:00 am and 11:00 am to 3:00 pm. If we are running late, we will notify you via call or text.
Dates to Note: Our Holiday Closures
MaidItUp does not provide services on the following holidays:
Independence Day, Martin Luther King Day, Memorial Day, Thanksgiving, Day After Thanksgiving, Halloween, Christmas Eve, Christmas Day, New Year’s Eve, New Year’s Day
If your scheduled day falls on a holiday, we will contact you to reschedule.
Respecting Our Team
At Maiditup, we take pride in our exceptional team. We invest considerable time and resources in recruiting, training, and thoroughly vetting each of our cleaning professionals to ensure they meet our high standards of quality and trustworthiness.
To maintain the integrity of our service and protect our investment in our team members, we respectfully ask that our customers refrain from directly hiring or soliciting employment from any Maiditup employee. This allows us to continue providing you with consistently high-quality service and supports the ongoing growth and development of our team.
We appreciate your understanding and cooperation in this matter. If you have any questions or concerns about our staff or services, we’re always here to discuss them with you.